Getting help
Email support@tapirapp.com. A real person reads it, and you should hear back within a couple of working days.
It helps to include your device, your iOS version, and what you were doing when it went wrong. Please do not send screenshots containing anything you would not want us to have.
Common questions
Do I need an account?
No. Tapir generates your plan on your phone and stores it there. An account adds backup and syncing between devices, and it is needed for the coach chat. Everything else works signed out.
How do I delete my data?
In the app: You → Delete everything. It is immediate, it covers our servers as well as your phone, and it cannot be undone.
The paces feel wrong
Tapir estimates your fitness and the estimate can start off wrong, particularly if you skipped the week-one test. Run the twenty-minute time trial and it will correct quickly. If a session feels wrong on the day, it probably is: log it as hard and Tapir will adjust.
I got injured
Tell the app. Progression pauses, hard running comes out of the plan, and the Tapir stops sending you anything until you say you are back. Then see a physiotherapist, not an app.
Can I stop for a while?
Yes, and you do not have to say for how long. Settings → Stop for a while halts the plan completely: nothing is scheduled, nothing is missed, no reminders arrive, and no streak breaks. Your history is kept and nothing expires.
When you come back, Tapir does not hand you the week you abandoned. It builds a new block from the fitness you have then, easing the hard work back in over the first weeks, because six weeks off means you are not in week twelve of a build however the calendar feels about it.
There is no nudge while you are stopped. An app that starts suggesting on day ten has not paused, it has waited.
Do my runs import automatically?
Not from a watch or another app. That is on the list and is not built, and we would rather say so than describe a button that is not there. In the meantime Tapir can record a run or a ride itself, measuring distance, pace and climb from your phone, or you can log either by hand in a few seconds. Swims are logged rather than recorded, because a phone in a locker cannot see satellites.
Can I use miles?
Yes. You → Units. Tapir guesses from your region and you can change it whenever you like.
When does it launch?
It is with Apple and Google for review now, so soon, and we will not guess at a date while somebody else holds the decision. Email us and you will hear the day it lands.
Reporting something serious
If you have found a security problem, please email support@tapirapp.com rather than posting it publicly, and give us a reasonable chance to fix it. We will credit you if you would like us to.